Frequently Asked Questions

Booking & Reservations

How do I make a group Booking?

All Group reservations are handled personally by the General Manager who can be emailed on info@ascothotel.im.

Can I pay by cheque ?

Cheques are only accepted for payment if they have cleared before you arrive. We would recommend sending a cheque at least 10 days in advance of your stay if you wish to pay via this method

Do you require a deposit?

During busy periods in the summer, a deposit may be required and taken. At most other times, a valid credit card simply to hold any reservation is sufficient.

Can I book online?

Yes of course you can ! Simply use the Check Availability form which can be found on the left on most pages within this website. Once you have confirmed availability you can then reserve rooms online using our secure bookings system.

What credit cards do you accept for payment?

We accept all major credit and debit cards including American Express, VISA, Mastercard, Maestro and Solo

What is your cancellation policy ?

Stays cancelled or amended within 48 hours of arrival will not be charged for, anything done after this time period will liable for charges of full payment for the first night’s stay. This policy does not apply for especially busy weeks such as TT week or MGP when a separate cancellation policy of 4 weeks exists.

Your Stay

Can I check out late ?

A late check out facility is available ( subject to room availability, of course !!) up to 6pm at a charge of £25 per room

Where can I park my Car?

The hotel does not have a private car park, however there is unrestricted free street parking in the vacinity of the building.

What time is Breakfast served?

Full Manx breakfast is served from 7am to 9.30 am

Can I get Internet Access in my Room?

The hotel operates a secure wireless network which is free of charge for our guests.  Some rooms, however, are not covered by the reach of our network but you can always get coverage from the bar,  lounge and reception area.

Arrival & Departure

Can I check in late?

We do suggest that you contact us  if you are planning on arriving after 11.00pm as the reception staff may lock the door for security reasons.

What time is check-out ?

Check out time is 11am. A late check out facility to 4pm, charged at £25, is available subject to availability.

What’s the earliest I can check in?

Your room will be ready for you from 2pm on the day you’re due to arrive.

Events

When is the IOM Parish Walk?

For further information go to www.parishwalk.com

Do you have availability for the 2012 Manx Grand Prix?

When is the 2012 Manx Grand Prix?

Do you have availability for TT 2011?

Functions

When can you host Wedding receptions ?

The Ascot Hotel can cater for weddings from October to April inclusive in our private function room.

Can you supply a DJ for functions?

Yes, we can arrange a DJ for you, or you can book your own.

Isle of Man

Where can I find Tourism information?

There are several websites that offer tourism information for the Isle of Man. The official government site is www.visitisleofman.com additionally you can check out www.isleofman.com or www.iomguide.com

What currency do I need for the Isle of Man?

The Isle of Man prints its own bank notes and coins which are in pounds sterling and so you can use any British pound note in the Isle of Man.